Privacy Policy
Last updated: [DATE]
John Kingston Estate Agents (“we”, “us”) is the trading name of John Oxley Kingston, who is the data controller for the personal information described in this notice. Our office is at 3b Dorset Street, Sevenoaks, Kent TN13 1LL. We are registered with the Information Commissioner’s Office, registration number ZA298681.
If you have any question about how we use your information, contact us at sales@johnkingston.co.uk or 01732 450050.
What we collect, and why
When you enquire about a property, book a viewing, request a valuation or contact us. Your name, contact details and whatever you tell us about what you are looking for. We use this to respond to you and to keep in touch about that enquiry. Our lawful basis is legitimate interests — you have asked us to help you, and responding is what you would expect.
When you instruct us to sell a property. Everything needed to carry out the instruction: your contact details, details of the property, financial and transaction information, and identity documents. Our lawful basis is performance of our contract with you, and compliance with our legal obligations.
Anti-money laundering checks. As an estate agency business we are supervised for anti-money laundering purposes and are required to verify the identity of our clients and, in some cases, buyers. This means collecting identity documents and running electronic identity checks. Our lawful basis is compliance with a legal obligation.
Marketing. If you have asked to hear from us, or you are an existing client, we may send you property details, newsletters or market updates. You can stop these at any time using the unsubscribe link or by contacting us.
Our website. If you accept analytics cookies, we use Google Analytics to see which pages are useful; it sets the _ga and _ga_… cookies. We also set a hive_consent cookie to remember your cookie choice. See our cookie policy for the details.
Who we share it with
- Property portals — Rightmove, Zoopla, OnTheMarket and similar, where your property is advertised
- Our software suppliers — our CRM provider Dezrez, our website provider, our email provider. They act on our instructions and cannot use your information for their own purposes
- Referral partners — [REFERRAL PARTNERS]. We only pass your details on where you have asked us to, or agreed that we should. We may receive a fee for these referrals — see our referral fees page
- Our professional advisers, regulators and redress scheme, where we are required to or need to defend a claim
We do not sell your personal information.
How long we keep it
| Information | How long |
|---|---|
| Enquiries that do not proceed | 2 years from last contact |
| Client and transaction records | 6 years from the end of the instruction |
| Anti-money laundering records | 5 years from the end of the business relationship, as required by law |
| Marketing preferences | Until you ask us to stop, and then a record of that request |
Your rights
You can ask us for a copy of your information, to correct it, to delete it, to restrict how we use it, or to object to us using it. You can ask us to transfer it to another provider. Where we rely on your consent you can withdraw it at any time. Some of these rights are qualified — we cannot delete records we are legally required to keep.
To exercise any of them, contact sales@johnkingston.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk, or on 0303 123 1113. We would rather you came to us first.
Changes
We may update this notice. The date at the top tells you when we last did.